How Florence is reducing ‘Did Not Attend’ rates of patients

Date posted: November 13, 2014

Nottingham’s Child and Adolescent Psychiatry ADHD Clinic decided to start using Florence last February. Before Florence was introduced they were seeing rates of missed appointments reaching 55%. Not only do missed appointments affect Clinicians and result in a waste of resources, they also create an environment where by patients aren’t receiving the care that they need.

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Older browsers accessing Florence

Date posted: October 17, 2014

On Wednesday a major flaw was found in the encryption used on older browsers. We have brought Florence up to date so it is not vulnerable to this flaw. However, Florence users still using older browsers, particularly Internet Explorer 6, may find that they can no longer connect to Florence. These instructions are if you

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Product Update: October 2014

Date posted: October 13, 2014

This is quite an important update and worth taking the time to fully digest, it will affect most users of Florence. On 20th October we are releasing an update with some long awaited changes. The changes will significantly improve the experience of Florence. The major ones are: Description Fields on all Protocols A Formal Publishing

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How Florence is helping beat obesity

Date posted: September 30, 2014

Andy is morbidly obese and came to his GP for help to lose weight. Andy agreed to try out Florence and her supportive messages and weight reading reminders to help him achieve his goal of losing weight. He was also provided with scales to use at home to avoid the embarrassment and inconvenience he felt

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Flo Awards 2014 – Call for Nominations

Date posted: September 1, 2014

Do you know an Inspirational Flo Clinical Champion or have an award-winning innovative use of Flo? As part of the national “Implementing Effective Digital Health – Florence Simple Telehealth” event on 6th November 2014, there will be four Flo awards presented and your support in determining the winner of two of the categories below is

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How Florence is supporting Mental Health Recovery

Date posted: July 22, 2014

Donna Cantrell, Advanced Nurse Practitioner at Staffordshire and Stoke-On-Trent Partnership (NHS) Trust has written a document on how Florence is being implemented to support patients with mental health issues. The document provides a list of objectives for Florence within Mental Health Recovery, areas of use and consideration, and examples where Florence has proven successful. It

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Network support and charging for 64711

Date posted:

The main UK network providers not only support text messages sent to Florence’s short code 64711, but they also do not make any charges for texting this number (O2, Vodafone, 3, T-Mobile, Orange [now Everything Everywhere]). However, some of the “virtual networks” don’t honour that arrangement. Although we’ve done extensive testing it’s difficult with the

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Video of Florence

Date posted: July 15, 2014

NHS Newark and Sherwood CCG have produced a short intro video to Florence. It’s presented by Dr Nigel Mansell, his opinions and thoughts provide an interesting insight particularly as he highlights his journey from sceptic to a convert.

How Florence is managing COPD to reduce patient anxiety

Date posted: July 3, 2014

Newark and Sherwood CCG have started tackling the negative effects that COPD has on their patient’s independence and anxiety levels. They’re doing this by giving patients the opportunity to manage their own condition using Florence. The CCG have already proven Florence to be successful. They’ve reduced patient to clinician contact time, reduced anxiety in patients

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Florence is reducing the number of cancelled operations

Date posted: June 27, 2014

High blood pressure, otherwise known as Hypertension is a common cause of cancelled operations. Nottingham CCG are using Florence to assess pre-op patients for Hypertension in an effort to identify White Coat Syndrome and reduce the number cancelled operations. They say they’ve already saved 33 operations. When pre-op patients are identified as hypertensive, they are

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